For reservation : reservation@arborbizhotel.com or 0411 472 1111

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FREQUENTLY ASKED QUESTIONS

Please read our FAQ before sending us a message.

HOW DO I KNOW CHECK-IN & CHECK-OUT TIME ?

Check-In time Is after 14.00 hours.
Check-out   time is 11.00 hours.

Late check-out is based on availability room and subject to following surcharge:

  • Check-out effectuated after 11.00 PM to 18.00 PM is charged at 50% of room charges.
  • Check-out effectuated after 18.00 PM is charged at a full day of room charges.

HOW DO I REQUEST FOR EARLY CHECK IN or LATE CHECK OUT ?

We are happy to offer you Early check In or Late Check Out, Please confirm to our Reception Staff it was all subject to the availability of room

HOW CAN I GET TO THE HOTEL FROM THE AIRPORT ?

Pick up from the airport is available upon request. Rp. 85.000 will be charge per pick up.
Please confirm with our reception or call us after you make reservation for pick up arrangement.

HOW CAN I GET THROUGH TO ALL TOURISM SPOT ON YOUR CITY ?

We have provide for PROMO TOUR Package that accommodate to several place of Tourism Spot and it was all complete for the Transportation, Ticketing, and Guide, it was all make your trip becomes Unforgettable Moment

HOW DO I CANCEL RESERVATION ?

If any confirmed guests reservation is canceled, the hotel must receive a written notice from the company at least one day prior to the guest’s scheduled arrival. If any event such written notice is not received within the limit stated or in the event that the guest no-shows, one day charge will be applied automatically also for Walking Guest will be charge automatically or could be change arrival as availability of room

HOW MUCH THE COST OF EXTRA BED ?

Extrabed can be requested with a IDR. 100.000 charge, including breakfast for one person. Subject to availability.

HOW MUCH THE COST OF ADDITIONAL BREAKFAST ?

It will be charge for IDR. 25.000,net for one person, and for kids below 10 years it was free

IS THERE DINING EXPERIENCE AVAILABLE IN THE HOTEL ?

To find out more, please check the “RM. PONDOK BEBEK” section on this website and will get all the information about our Traditional Restaurant that open for 24 hours and also Room Service

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